Returns & Exchanges
Returns & Exchanges
We stand behind every piece we make — and we want you to feel the same way about every piece you wear. If something isn't quite right, here's how we make it right.
Return window
You may return any item within 14 days of receiving your order.
Condition for return
To be eligible, the item must meet all of the following:
— Unworn and unwashed.
— Original tags attached and intact.
— Original packaging preserved.
— In the same condition you received it: clean, unscented, and undamaged.
Three ways to return
1. Standard return for refund
You may return any item within 14 days for any reason.
Return shipping is paid by the customer when the return is by personal preference (size choice, change of mind, or otherwise).
Refunds are issued within 7 to 14 business days from the date we receive and inspect the returned item.
Refunds are processed to the original payment method.
2. Size exchange
You may exchange an item for the same product in a different size within 14 days.
Both shipping legs (return and resend) are paid by the customer.
Exchanges are subject to size availability at the time of request.
3. Manufacturer defect
If your item arrives with a defect from production — stitching, fabric, sizing inconsistent with the description — we cover it fully.
Return shipping is on us.
You may choose between a full refund or a replacement of the same item.
How to initiate a return
- Email us at: lunexofficial@lunexofficial.com
- Or send us a message on WhatsApp at: +20 113 080 1479( within 14 days of receiving your order).
2. Include your order number, the reason for return, and clear photos of the item.
3. We'll respond within 24 hours with the return instructions and the courier address.
4. Ship the item using the agreed courier service.
5. Once we receive and inspect the item, your refund or exchange is processed.
A few things to keep in mind
— Sale items follow the same return terms as full-price items.
— Returns received after the 14-day window cannot be accepted.
— Refusing a Cash on Delivery order at the door without prior communication may affect your eligibility for future orders.
— For hygiene reasons, items showing signs of use, fragrance, or alteration cannot be returned.
Your legal rights
This policy is in full compliance with the Egyptian Consumer Protection Law No. 181/2018, including Article 47 governing distance sales.